Frequently asked questions

If you can’t find the answer you’re looking for, email us at support@italiapass.com or call an Italia-brands traveler experience agent toll-free at 1 (877) 375-7245.

General membership information

ItaliaPass is a membership program designed to enhance your travel experience in Italy. Members enjoy over $500 in savings through exclusive discounts, access to unique experiences, and premium support services to ensure a stress-free and unforgettable trip.

Your membership is valid for one year from the date of purchase. During this period, you can utilize all the benefits and services included in your membership.

Memberships are non-transferrable. However, if you purchase multiple ItaliaPass memberships they can be transferred to your travel companions by reaching out to us at members@italiapass.com.

ItaliaPass memberships are for individuals. However, companions can purchase a Companion membership to access most benefits, and each member in a group can purchase their own membership for full perks.

Yes, you can renew your membership before or after it expires by purchasing an additional membership. If you renew before the expiration date, your existing Member ID will remain valid.

Membership benefits

Please visit this page for the full list of ItaliaPass member benefits.

Apply your Member ID by entering it in the "Are you a member?" field when booking tickets for the Uffizi and Accademia Galleries. For companions, consider purchasing a Companion Membership to extend these benefits.

For most attractions, you must pre-book your tickets online to ensure availability. Your membership provides priority entry once booked.

As a member, you’ll receive a one-year subscription to Italy Magazine Premium, featuring curated articles, recipes, travel guides, and insider tips to make your Italian journey even more special.

ItaliaPass includes RailAid® trip protection, offering emergency medical coverage and refunds for eligible high-speed train disruptions.

Yes, the discounts and perks associated with ItaliaPass are specific to travel in Italy.

Redeeming benefits

For travel bookings:

  • ItaliaRail: Get $50 refunded on your first booking over $50 (processed automatically) and $5 refunded on all future bookings (processed automatically).
  • ItaliaTours: Use the promo code from your welcome email to get $100 off your first tour booking and use your Member ID for 10% off future tours.
  • Hotels: Email members@italiapass.com to access discounted rates and personalized hotel recommendations.

For your first booking over $50, the $50 refund will be processed within 2 business days. If the booking is less than $50 or includes multiple members, forward your confirmation email to members@italiapass.com for assistance.

If you purchase ItaliaPass in conjunction with a rail purchase on italiarail.com, the $50 rail benefit is applied immediately in the form of a discounted ItaliaPass membership (normally $149.00).

Use the promo code provided in your welcome email to claim $100 off your first tour booking. For future bookings, apply your Member ID at checkout for a 10% discount.

If you forgot to use your promo code or Member ID, email members@italiapass.com with your booking details to check if the discount can be applied retroactively.

If your purchase includes multiple members, forward your confirmation email to members@italiapass.com for assistance.

No, membership benefits are intended for the individual member only. For companions, consider purchasing a Companion membership.

Benefits cannot be stacked. Each purchase can only apply one eligible discount or refund.

Companion membership

The Companion membership is an add-on membership for individuals traveling with an ItaliaPass member. It offers access to select benefits, allowing your travel companion to enjoy VIP experiences alongside you.

Please visit this page for the full list of Companion member benefits.

You can purchase the Companion membership during the checkout process for your ItaliaPass membership or as a standalone add-on through the ItaliaPass website.

No, each Companion membership is tied to a single companion and cannot be shared or transferred.

Yes, companions can purchase their own ItaliaPass membership at any time to access the full range of benefits.

RailAid trip protection

RailAid® provides emergency medical coverage, refunds for canceled high-speed train tickets, and more. Activation is automatic with your membership, but you may need to complete additional forms depending on the service.

RailAid® covers medical emergencies, trip interruptions, and high-speed train cancellations. For full details, see the RailAid page.

RailAid® is primarily designed for high-speed train bookings. For additional details, contact support@italiapass.com.

Using your membership

The ItaliaPass Lounge is located at the start of Track 25 in Rome’s Termini Station.

To reach the lounge from the main hall on the Piazza dei Cinqucento, walk all the way along the tracks to the right until you see the start of Track 25.  The lounge is to the right, opposite Track 25 and near Tracks 26-29.

Please see a map to locate the lounge here.

For assistance, email support@italiapass.com or call our traveler experience agents toll-free at 1 (877) 375-7245. Our team is available 24/7 to support you.

Yes! Your membership is valid for one year and can be used for unlimited trips within that period.

Priority access is generally available year-round; however, it's advisable to check the specific attraction's official website or contact support@italiapass.com for any updates on access during holidays or special events.

Policies and refunds

We offer a 100% refund policy. If you're not satisfied with your membership, email members@italiapass.com within one year of purchase to request a full refund, less any redeemed benefits.

Refunds and discounts offered through ItaliaPass cannot be combined with other promotions or discounts.

No, there are no additional fees for refunds, but the refund amount will be reduced by any redeemed benefits.

Additional support

If you experience any issues redeeming your benefits, email members@italiapass.com with details of the problem, and our team will assist you promptly.

Currently, support is available via email at support@italiapass.com or by phone at 1 (877) 375-7245.

We value your feedback! Please email your suggestions or concerns to support@italiapass.com.