For bookings made on ItaliaRail your refund will be automatically processed within 2 business days. 

For ItaliaDrive simply complete your booking and forward your booking confirmation to us so we can issue the designated refund to your credit card.

For tour bookings on ItaliaTours (note: this offer applies only to tours, not transfers), you can use your discount code to get a one-time $100 off your booking. For your 10% discount on tour bookings apply your Member ID on checkout.

We’ll deduct your ItaliaRail refund of $50 entirely from your initial purchase of $50 or more at ItaliaRail. Please note, we cannot divide this refund into smaller portions or distribute it across multiple purchases.

If your first purchase amount is less than the total refund, no credit for the remaining balance will be issued.

Your ItaliaPass membership refunds cannot be combined with other offers.

The $50 refund from ItaliaRail is available once per member. If multiple ItaliaPass members are included in the same purchase, each member can claim their individual $50 refund for that same purchase.

The $100 refund from ItaliaTours is available once per member. To redeem the discount, each ItaliaPass member must place a separate order to receive their individual $100 refund.

However, if the total purchase price is less than the total of the refunds claimed, no credit will be issued for the difference.

The subsequent $5 refund on train tickets and 10% refund for tour purchases are issued per purchase, not per member. (For example, if more than one member is included in a subsequent rail ticket purchase, the refund is $5 on the overall purchase, not $5 per member).

We partner with a broad network of the most popular hotels in Italy. Contact us to receive exclusive wholesale pricing on hotel stays, and we’ll work with you directly to secure the best rates.

In order to secure your exclusive wholesale pricing, please contact us for assistance in booking your hotels. This will ensure you receive the best pricing available. We are unable to issue refunds for the wholesale pricing difference on hotels you have already booked on your own.

RailAid benefits apply to the primary ItaliaPass member and one additional traveler. These benefits can be used for all orders placed with ItaliaRail within the membership period, but only within a single request. View more information about program coverage here. (Please note: the 3-month Italy Magazine Premium Membership benefit does not apply to ItaliaPass members; this benefit is included when RailAid is purchased on its own.) You can redeem your RailAid benefits here.

The ItaliaPass Lounge is located at the start of Track 25 in Rome’s Termini Station.

To reach the lounge from the main hall on the Piazza dei Cinqucento, walk all the way along the tracks to the right until you see the start of Track 25.  The lounge is to the right, opposite Track 25 and near Tracks 26-29.

Please see a map to locate the lounge here.

Unused ItaliaPass benefits cannot be exchanged for other benefits. Each benefit is fixed and cannot be substituted or swapped for a different one.