Refunds for ItaliaRail orders over $50 are automatically performed within 2 business days. For orders under $50 or orders with multiple members, forward your confirmation email to primo@italiapass.com with each member’s name. If you purchased the $30 or $49 Primo, your $50 rail benefit is already applied and cannot be reused.

These refunds happen automatically within 2 business days from placing your ItaliaRail purchase and are applied once per order.

RailAid benefits cover the primary ItaliaPass Primo member and one traveler for both $49 and $99 memberships. They apply to all ItaliaRail orders within the membership period, but only in one request. Benefits include emergency medical, 100% refund on high-speed train cancellations, and more. Redeem by completing the form provided in your ItaliaPass Primo welcome email.

Refunds for ItaliaTours orders over $100 are automatically performed within 2 business days. For orders under $100 or orders with multiple members, forward your confirmation email to primo@italiapass.com with each member’s name.

These refunds happen automatically within 2 business days from placing your ItaliaTours purchase and are applied once per order.

Book your rental car at ItaliaDrive and forward your confirmation to primo@italiapass.com for your rebate. For multiple members, include each name in the email.

For exclusive pricing on hotels in Italy, email us at primo@italiapass.com and we'll help you find the perfect stay.

Complete our survey linked in your ItaliaPass Primo welcome email to share details about your trip, and an Italy Experience Specialist will contact you to start planning your perfect itinerary.

Claim your free entrance here using the promo code from your ItaliaPass Primo welcome email. For companions, you can purchase a Rome Companion Membership for access to the Colosseum, Roman Forum, and Palatine Hill.

Discover Rome's best-kept secret at our exclusive members-only underground venue. Enjoy fine food, wine, and classical music while exploring the scandalous Borgia history. Apply your ItaliaPass Primo membership number here for free entry. For companions, purchase a Rome Companion Membership.

Enjoy exclusive access to the members only lounge at Rome's Termini station with free luggage storage. Book ahead here with the promo code from your ItaliaPass Primo welcome email. For companions, purchase a Rome Companion Membership.

Receive weekly members-only newsletters and premium digital content. Your Italy Magazine welcome email should be in your inbox—if not, contact our support team.

Access our exclusive WhatsApp channel at the number provided in your ItaliaPass Primo welcome email for members only. For support, we're available Monday to Thursday and from 6 AM to midnight EST on weekends.

Transfer unredeemed $50 ItaliaRail and $100 ItaliaTours refunds, or share other refunds and wholesale hotel savings by emailing primo@italiapass.com.