Member benefit redemption

With ItaliaPass Primo you’ll enjoy access to exclusive Italy experiences, members-only benefits, and a host of valuable discounts and savings on travel, tours, accommodations, and more.  

To redeem your benefits, please follow the steps below:

$50* rapid refund on your first ItaliaRail booking

Purchase your rail travel at ItaliaRail and forward your confirmation email to [email protected] to get your rapid refund of $50.
*All prices are in US dollars. If multiple members are on one order, specify each member's name in the email to redeem their refunds.

$5 rapid refund on all subsequent ItaliaRail bookings

These refunds happen automatically within seven business days from purchase and are applied once per order.

RailAid® trip protection

This benefit includes emergency medical, 100% refund on cancellations of high-speed train bookings, and more, for one year from your membership start date. To redeem your RailAid benefits complete this form.

Dedicated Italy Experience Specialist

Connect with one of our Italy travel experts for customized help organizing and booking your trip itinerary. Schedule a call today and start planning the Italy trip of your dreams.

$100 rapid refund on your first ItaliaTours tour

Make a tour purchase at ItaliaTours and forward your confirmation email to [email protected] to get your rebate. If multiple members are on one order, specify each member's name in the email to redeem their refunds.

10% rapid refund* on all subsequent ItaliaTours tour purchases

Purchase any subsequent tours and forward your confirmation email to [email protected] to get your rapid refund. *One 10% rapid refund per order, even with multiple members on the same transaction.

$10 rapid refund on all ItaliaDrive car rentals

Book your rental car at ItaliaDrive and forward your confirmation email to [email protected] to get your rebate. If multiple members are on one order, specify each member's name in the email to redeem their rebates.

Wholesale booking rates on hotels in Italy

For exclusive pricing on hotels in Italy, email us at [email protected] and we'll help you find the perfect stay.

Italy Magazine Premium Membership

Get weekly members-only newsletters and access to premium digital content to keep you inspired. Your Italy Magazine welcome email should already be in your inbox. If you don't see it please contact our support team.

Digital eSIM with 2GB of data

Connect seamlessly with 2GB of data for 30 days from the date you specify as your arrival date in Italy. The 2GB is available throughout Europe. If you are an Italy Magazine Premium annual member, please fill out this page in order to get your eSIM. View our eSIM FAQ page here.

Share your benefits

Transfer your unredeemed $50 ItaliaRail and $100 ItaliaTours rapid refunds to whoever you wish. Share your other refunds and wholesale hotel savings as often as you like. To transfer or share benefits, email us at [email protected].

Exclusive WhatsApp for members only

Enjoy text access to our exclusive WhatsApp channel at +1 617 221 8110, available only for members like you. Need assistance? Get support round-the-clock from Monday to Thursday, and from 6 AM to midnight EST on Fridays to Sundays.

Exclusive access to members-only lounge

Enjoy exclusive access to the members-only lounge at Rome's termini station. Book your visit ahead of time here with access code "Primo24".

Want more information?  Check out our FAQ or contact us at [email protected].