We hope you enjoy your ItaliaPass Primo membership! To redeem your exclusive benefits, follow the steps below. Please note that it may take 5-7 business days for refunds to appear on your credit card.

  • $50 automatic refund on your first ItaliaRail booking

    Refunds for ItaliaRail orders over $50 are automatically performed within 2 business days. For orders under $50 or orders with multiple members, forward your confirmation email to primo@italiapass.com with each member’s name. If you purchased the 30 or $49 Primo, your $50 rail benefit is already applied and cannot be reused.

  • $5 automatic refunds on all subsequent ItaliaRail bookings

    These refunds happen automatically within 2 business days from placing your ItaliaRail purchase and are applied once per order.

  • Free RailAid® trip protection

    RailAid benefits cover the primary ItaliaPass Primo member and one traveler for both $49 and $99 memberships. They apply to all ItaliaRail orders within the membership period, but only in one request. Benefits include emergency medical, 100% refund on high-speed train cancellations, and more. Redeem by completing this form.

  • $100 automatic refund on your first ItaliaTours tour

    Refunds for ItaliaTours orders over $100 are automatically performed within 2 business days. For orders under $100 or orders with multiple members, forward your confirmation email to primo@italiapass.com with each member’s name.

  • 10% automatic refunds on all subsequent ItaliaTours tour purchases

    These refunds happen automatically within 2 business days from placing your ItaliaTours purchase and are applied once per order.

  • $10 refund on all ItaliaDrive car rentals

    Book your rental car at ItaliaDrive and forward your confirmation to primo@italiapass.com for your rebate. For multiple members, include each name in the email.

  • Wholesale booking rates on hotels in Italy​

    For exclusive pricing on hotels in Italy, email us at primo@italiapass.com and we'll help you find the perfect stay.

  • Free trip planning assistance

    Complete our survey to share details about your trip, and an Italy Experience Specialist will contact you to start planning your perfect itinerary.

  • Free priority-access to the Colosseum, Roman Forum and Palatine Hill

    Claim your free entrance here using the promo code from your ItaliaPass Primo welcome email. For companions, you can purchase a Rome Companion Membership for access to the Colosseum, Roman Forum, and Palatine Hill.

  • Free wine tasting and aperitivo at Borgia Gallery

    Discover Rome's best-kept secret at our exclusive members-only underground venue. Enjoy fine food, wine, and classical music while exploring the scandalous Borgia history. Apply your ItaliaPass Primo membership number here for free entry. For companions, purchase a Rome Companion Membership.

  • Free exclusive access to members-only lounge

    Enjoy exclusive access to the members only lounge at Rome's Termini station with free luggage storage. Book ahead here with code 'Primo24'. For companions, purchase a Rome Companion Membership.

  • Free 1 year Italy Magazine Premium membership

    Receive weekly members-only newsletters and premium digital content. Your Italy Magazine welcome email should be in your inbox—if not, contact our support team.

  • Exclusive WhatsApp for members only

    Access our exclusive WhatsApp channel at +1 617 221 8110 for members only. For support, we're available Monday to Thursday and from 6 AM to midnight EST on weekends.

  • Share your benefits

    Transfer unredeemed $50 ItaliaRail and $100 ItaliaTours refunds, or share other refunds and wholesale hotel savings by emailing primo@italiapass.com.