Frequently asked questions

Have questions?  Check our our frequently asked questions below.  If you can’t find the answer you’re looking for contact us as [email protected].


Yes, the ItaliaPass app is free for everyone to download.

Signing up for the ItaliaPass app is optional, but without doing so, you won’t have access to features like international roaming, which require association with a real person.

Click on “Forgot Password” on the sign-up page, enter your registered email address and you will be guided to reset your password.

We never store or have access to your password. 

The ItaliaPass app syncs with your calendar on your phone and automatically creates your itinerary with all flight and hotel details.

The ItaliaPass app does not have access to your emails.

Absolutely! Just forward your flight confirmation email to anyone you want to be notified and they will get all your flight updates in the ItaliaPass app.

You can connect your calendar to your phone’s calendar by following the steps below:

  • Open your Settings app
  • Tap Calendar
  • Tap Accounts and then select Add account and then the type of account you want to add
  • Enter your email address/username and password
  • Toggle on the option to sync your calendars
  • Choose “Save” in the upper right corner

To sync with an existing account, tap the account and turn on Calendars.


When using the ItaliaPass app, you have the option to specify the country you plan to travel to along with your travel dates. Afterward, you can decide on the amount of data you want to purchase for your eSIM. Don’t worry about running out; you can always top up later if needed.

Once you complete the payment process, a QR code will be generated for you and sent to your email. Upon receiving the email, you’ll find instructions on how to activate your eSIM after scanning the QR code.

ItaliaPass stands out by supporting over 190 countries and exclusively utilizing premium tier 1 networks. This choice ensures a consistently high quality of service and coverage, prioritizing reliability over cost-effectiveness.

You can activate your eSIM on your iPhone by following the instructions below:

  • Ensure your phone is connected to the internet, such as via Wi-Fi
  • Open your Camera app and scan the QR code provided
  • If your Camera app doesn’t scan the QR code, ensure that “Scan QR Codes” is enabled. Go to your Settings app, select Camera, and turn on “Scan QR Codes”
  • After scanning the QR code, select the “Cellular Plan” option that appears
  • Tap “Continue.” It may take up to 20 seconds for the eSIM to activate
  • Once activated, you’ll see a screen indicating Cellular Setup Complete. Tap “Done”
  • By default, your current data plan is labeled as “Primary” and your new eSIM as “Personal”
  • Select “Primary” as the Default Line for Voice and SMS, then tap “Continue”
  • For iMessage & FaceTime, select “Primary” and tap “Continue”
  • For Cellular Data, select “Personal”. Keep “Allow Cellular Data Switching” OFF and tap “Continue”
  • The window will close automatically. Ensure your eSIM Data Roaming is turned ON by going to your Settings app, select Cellular, select Secondary and activate Data Roaming
  • You’re now ready to use your eSIM!

You can activate your eSIM on your Android phone by following the instructions below:

  • Ensure your phone is connected to the internet, such as via Wi-Fi
  • Navigate to Settings and tap on “Network & internet” or “Connections”
  • Select “SIM card manager”
  • Choose “Add Mobile Plan” or the “+” sign
  • Select “Scan Carrier QR Code” or tap “Don’t have a SIM card”
  • Scan the provided QR code
  • Once your plan is registered, select “OK” to activate the plan
  • Now that your eSIM is activated, you can view it in the SIM card manager
  • Turn on eSIM under Mobile Network settings
  • Enable “Mobile Data” and “Data Roaming”. When traveling internationally, consider turning off your primary line to avoid roaming charges from your home carrier
  • You’re now ready to use your eSIM!

For more information on how to check if your phone is network-unlocked visit our eSIM FAQ page.

For more information on how to check if your phone is network-unlocked visit our eSIM FAQ page.

eSIMs don’t offer a new mobile number for calling or texting.  You can use your eSIM for mobile apps that provide calling and texting functionality including FaceTime, WhatsApp, iMessage, Zoom, Skype, etc. 

Of course!  Most phones support having 2 lines active at the same time so you can keep your primary line on to text and call, and use your eSIM line for data.  

Just make sure your data roaming on your primary line is turned off to avoid roaming charges.  

eSIMs are as secure as SIM cards as they use the same encryption and authentication protocols. 

You can deactivate your eSIM by following the steps below:

  • Open your Settings app
  • Tap Cellular
  • Under Cellular Plans tap the eSIM plan
  • Toggle “Turn on this line” to deactivate the eSIM

You can top up your eSIM if you purchased your initial eSIM from the ItaliaPass app by following the steps below:

  • Open the ItaliaPass app
  • Select the eSIM option in the bottom menu
  • Select the eSIM you would like to top up
  • Select the “Top Up” button to be brought to the available options to top up the eSIM

Your APN (Access Point Name) provides all the details that your phone needs to connect to mobile data.

In general, your default APN should automatically work.

For Android phones, your APN will need to be updated for the following countries: Afghanistan, Anguilla, Antigua and Barbuda, Argentina, Aruba, Azerbaijan, Bahamas, Bahrain, Barbados, Bhutan, Bolivia, Bosnia And Herzegovina, Brazil, British Virgin Islands, Brunei, Cambodia, Cameroon, Cayman Islands, Chile, Colombia, Costa Rica, Cote d’Ivoire, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Fiji, Grenada, Guam, Guatemala, Guinea-Bissau, Iran, Jamaica, Laos, Macedonia, Mexico, Moldova, Monaco, Mongolia, Montserrat, Mozambique, Nepal, Netherlands Antilles, Nicaragua, Oman, Panama, Peru, Poland, Qatar, Russia, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Saudi Arabia, South Africa, South Korea, Sri Lanka, Trinidad and Tobago, Turks and Caicos Islands, UAE, Uruguay. 

To update your APN, follow the steps below:

  • Go to Settings then tap Connections then go to Mobile Networks
  • Select Access Point Names
  • Select Add or the + sign to add a new APN and set it as global data (screenshot shown here)
  • Save your changes to return to the APN’s menu and choose the new APN
  • Ensure the APN that you created is selected on the Access Point Name screen