A digital eSIM lets you effortlessly transition between cellular plans without the inconvenience of physical SIM cards.
See the FAQ below for more information on your eSIM and how to find out if your phone supports eSIM functionality.
When you purchase your ItaliaPass Primo membership, during checkout you will be asked to provide the date of your arrival in Italy. This will be the date your eSIM is activated.
Your ItaliaPass Primo membership includes 2GB of data for 30 days from the date you specify as your arrival date in Italy. The 2GB of data is available throughout Europe.
After you purchase your ItaliaPass Primo membership, the eSIM provider will send you an email with instructions on how to install and activate your eSIM. You can also access the instructions here.
Your eSIM will function wherever there is cell phone coverage within the country or countries where your eSIM is authorized for use.
Your ItaliaPass Primo membership includes:
Yes, eSIMs support hotspot functionality.
Your eSIM data plan allows you to send text messages over data-based messaging platforms such as WhatsApp, which also allow for VoIP (voice-over-IP) calls. For example, you can make voice and video calls with the WhatsApp messaging platform using your eSIM data. However, your eSIM data does not include phone plan minutes or SMS texting capabilities.
You can transfer your eSIM to another member of your travel group by forwarding them the eSIM activation email you receive after completing your ItaliaPass Primo purchase for the eSIM you would like to transfer.
If you still aren't sure if your phone is locked, contact your carrier's customer service team to have them confirm:
AT&T: 1-800-331-0500 Verizon: 1-800-922-0204 T-Mobile: 1-877-453-1304 Sprint (now part of T-Mobile): 1-866-275-1411 Metro by T-Mobile: 1-888-863-8768 Cricket Wireless: 1-800-274-2538 Mint Mobile: 1-800-683-7392 Straight Talk: 1-877-430-2355 Boost Mobile: 1-833-502-6678If your phone is locked, you can get in touch with your carrier to find out what you need to do next to unlock it.
Your Italy Magazine Premium Membership includes:
Our tours have been selected for the Travelers’ Choice Award on Trip Advisor the last two years and have an overall rating of 4.8 on Google and 5.0 on TripAdvisor.
To access our dedicated Primo member support desk prior to, during or after your travels, send your question or request to [email protected].
During your travels in Italy, we have a WhatsApp number to message or call for premium support which operates 9am-9pm EST.