With ItaliaPass Primo you’ll enjoy access to exclusive Italy experiences, members-only benefits, and a host of valuable discounts and savings on travel, tours, accommodations, and more. Note, all prices are listed in US dollars.
To redeem your benefits, please follow the steps below:
This refund happens automatically within 2 business days if your order is over $50. If your order is under $50 our Italy Experience Specialists will reach out to confirm the application of the refund.
If multiple members are on one order, forward your confirmation email to [email protected] and specify each member's name in the email to redeem their refunds.
*If you purchased the $30 or $49 version of Primo, your $50 off rail benefit has been applied to your membership cost and cannot be used again.
These refunds happen automatically within 2 business days from purchase and are applied once per order.
Claim your free entrance here while supplies last and apply the promo code sent in your ItaliaPass Primo welcome email. If you're traveling with companions and would like them to enjoy access to the Colosseum, Roman Forum and Palatine Hill you can purchase a Rome Companion Membership for them.
Discover Rome’s best-kept secret at our exclusive members-only underground venue. Explore the scandalous history of the Borgias while enjoying fine food, wine, and classical music. Apply your ItaliaPass Primo membership number here to attend for free. If you're traveling with companions and would like them to enjoy access to the gallery you can purchase a Rome Companion Membership for them.
Enjoy exclusive access to the members only lounge at Rome's termini station with free luggage storage. Book your visit ahead of time here with access code "Primo24". If you're traveling with companions and would like them to enjoy access to the lounge you can purchase a Rome Companion Membership for them.
Fill out our survey to tell us a bit about your trip and your Italy Experience Specialist will reach out to you to start crafting your perfect Italy itinerary.
Make a tour purchase at ItaliaTours and forward your confirmation email to [email protected] to get your rebate. If multiple members are on one order, specify each member's name in the email to redeem their refunds.
Apply promo code "PRIMO10" to any subsequent tours to get 10% off.
*One 10% rapid refund per order, even with multiple members on the same transaction.
RailAid benefits apply to the primary ItaliaPass Primo member and one additional traveler for both the $49 and $99 ItaliaPass Primo memberships. These benefits can be used for all orders placed with ItaliaRail within the arrival and departure dates specified on the ItaliaPass Primo checkout page, but only within a single request. This benefit includes emergency medical, 100% refund on cancellations of high-speed train bookings, and more. To redeem your RailAid benefits complete this form.
Get weekly members-only newsletters and access to premium digital content to keep you inspired. Your Italy Magazine welcome email should already be in your inbox. If you don't see it please contact our support team.
Transfer your unredeemed $50 ItaliaRail and $100 ItaliaTours rapid refunds to whoever you wish. Share your other refunds and wholesale hotel savings as often as you like. To transfer or share benefits, email us at [email protected].
For exclusive pricing on hotels in Italy, email us at [email protected] and we'll help you find the perfect stay.
Book your rental car at ItaliaDrive and forward your confirmation email to [email protected] to get your rebate. If multiple members are on one order, specify each member's name in the email to redeem their rebates.
Enjoy text access to our exclusive WhatsApp channel at +1 617 221 8110, available only for members like you. Need assistance? Get support round-the-clock from Monday to Thursday, and from 6 AM to midnight EST on Fridays to Sundays.
If you're not satisfied with your Primo membership for any reason, we'll refund your purchase price (minus the value of any redeemed benefits), no questions asked.
Want more information? Check out our FAQ or contact us at [email protected].