Hear from Our Passholders

Frequently Asked Questions

  • ItaliaPass memberships are for individuals. However, you can purchase Companion memberships for $95 each to access most benefits, or each member in a group can purchase a full membership to access all perks for only $149.

  • Immediately after purchase, you'll receive an email inviting you to activate your membership. Your membership is valid for one year from the date of purchase. During this period, you can utilize all the benefits and services included in your membership.

  • You'll receive a 'Welcome' email which includes all the information you'll need to redeem your benefits. It includes your Member ID and discount codes, so be sure to save it for easy access.

  • Relax in style in our members only lounge offering comfortable seating, complimentary Wi-Fi, computer access, snacks, charging stations, and a selection of beverages (coffee, juice, beer, wine, etc.) —all just steps from the Rome Termini train platforms. Enjoy personalized service and a calm escape from the crowds, making your journey seamless and stress-free.

  • We offer a 100% refund policy. If you're not satisfied with your membership, email members@italiapass.com within one year of purchase to request a full refund, less any redeemed benefits.

  • ItaliaPass members receive priority, 24/7 English-speaking customer support. Email members@italiapass.com; call our traveler experience agents toll-free at 1 (833) 482-5421