Frequently asked questions

Have questions?  Check our our frequently asked questions below.  If you can’t find the answer you’re looking for contact us as support@italiapass.com.

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Is the ItaliaPass app free?

Yes, the ItaliaPass app is free for everyone to download.

Do I need to sign up to use the app?

Signing up for the ItaliaPass app is optional, but without doing so, you won’t have access to features like international roaming, which require association with a real person.

How do I reset my password?

Click on “Forgot Password” on the sign-up page, enter your registered email address and you will be guided to reset your password.

We never store or have access to your password. 

How does the ItaliaPass app get my travel details?

The ItaliaPass app syncs with your calendar on your phone and automatically creates your itinerary with all flight and hotel details.

The ItaliaPass app does not have access to your emails.

Can friends and family get my flight updates?

Absolutely! Just forward your flight confirmation email to anyone you want to be notified and they will get all your flight updates in the ItaliaPass app.

How do I configure my calendar to sync with the ItaliaPass app?

You can connect your calendar to your phone’s calendar by following the steps below:

  • Open your Settings app
  • Tap Calendar
  • Tap Accounts and then select Add account and then the type of account you want to add
  • Enter your email address/username and password
  • Toggle on the option to sync your calendars
  • Choose “Save” in the upper right corner

To sync with an existing account, tap the account and turn on Calendars.